Thank you for shopping at Radian Vape! We strive to provide you with high-quality vaping products and an excellent customer experience. This Return Policy outlines our policy regarding returns. Please read it carefully before making a purchase.
General Policy:
All sales are final. We do not accept returns or offer refunds for any products purchased from our website, except in the limited circumstances described below.
Exceptions:
We understand that exceptional situations may occur. We will consider returns or replacements only in the following cases:
- Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within 3 days of receiving your order. We require photographic evidence of the damage or defect. Upon verification, we will, at our discretion, either replace the damaged or defective product or issue a refund.
- Incorrect Product: If you receive a product that is different from what you ordered, please contact us within 3 days of receiving your order. We will arrange for a replacement at no additional cost to you.
Non-Returnable Items (Including, but not limited to):
- E-liquids (unless damaged or defective upon arrival)
- Disposable Devices (unless damaged or defective upon arrival)
- Used Products
- Sale Items
- Custom-made or personalized items
Return Process (for approved exceptions only):
- Contact Us: Contact our customer support team at office@radianvape.com or +62 895 4062 37115 within the applicable timeframe. Please provide your order number, the reason for the claim, and any supporting documentation (e.g., photos).
- Evaluation: We will evaluate your claim and determine if it meets the criteria for an exception to our no-return policy.
- Return Authorization (if approved): If your claim is approved, we will provide you with instructions on how to return the product.
- Packaging: Carefully package the product in its original packaging, if possible, and include all accessories and documentation.
- Shipping: Ship the product back to us at the address provided in the return instructions. We will cover the return shipping costs if the return is due to a damaged, defective, or incorrect product. We recommend using a trackable shipping method.
- Processing: Once we receive your returned product, we will inspect it and process your replacement or refund (if applicable) within [Number] business days.
Refunds (if applicable):
Refunds will be issued to the original payment method used for the purchase. Please allow 5 business days for the refund to appear in your account.
Changes to this Return Policy:
We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page.
Contact Us:
If you have any questions about our Return Policy, please contact us at:
office@radianvape.com
+62 895 4062 37115
Thank you for your business!